Supporters can now decide how they want to complete their 2019/20 season ticket accounts with three options.
Note: To take advantage of the following options, all supporters will need to log in to or create their Bluebirds Club Account. For assistance in doing, so CLICK HERE.
Options for 2019/20 ST Holders & Corporate ST Holders
Option 1: Academy donation
- The value of your pro-rata refund will be donated directly to the Cardiff City Academy.
- You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV.
Option 2: Ticket Office credit for 2020/21
- The value of your pro-rata refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters.
- You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets.
- You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV.
- You will be entered into a competition, with 10 fans winning our 2020/21 home shirt and VIP hospitality for you and a guest, upon Cardiff City Stadium’s reopening for supporters.
The third option is a refund.
Should season ticket holders wish to receive a cash refund the club state you will therefore forego your status as a season ticket holder and its associated benefits.
Options for 2019/20 Match Ticket & Matchday Hospitality purchasers
(These options also apply to Preston North End (A) Match Ticket purchasers.)
Option 1: Academy donation
- The value of your refund will be donated directly to the Cardiff City Academy.
Option 2: Ticket Office credit for 2020/21
- The value of your refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters.
- You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets.
You may also request a refund
Cardiff City Supporters' Trust chair Keith Morgan said: “We’re pleased that Cardiff City has published the details of its proposals for season ticket holders and match ticket purchasers for the 2019-20 season.
“It appears from information received from the Football Supporters Association that there is no collective approach to this issue by Championship clubs with options varying club by club.
“However, if any of our members are unhappy at the options outlined by the club, we will put grievances directly to the club’s chief executive officer on their behalf. Members should email members@ccfctrust.org if they have an issue they would like us to raise.
“In addition, we will be seeking clarification from the club about what the loss of season ticket status and its benefits means for those fans who seek a cash refund. Would a “loss of status” apply for the rest of this season or next season when, for instance, there are usually early bird discounts on season tickets. Some fans may need a cash refund because of the impact of the coronavirus crisis on their family income.”